What is remote invigilation?

Remote invigilation is a method of sitting your exam without travelling to a test centre. Instead, you sit your exam in a location of your choice, such as work or home. A live invigilator will be present online throughout and will monitor you by audio and video to ensure there is no malpractice and to assist if needed.

Which exams are available?

It is currently possible to book remote sittings for English-language Multiple Choice Question (MCQ) exams. We are in the final stages of testing our other exams and hope to offer all our exams via remote invigilation shortly.

What are the technical requirements?

Requirements are listed above, please note that a handheld non-programmable scientific calculator is required. For Advanced Financial Planning exam candidates a handheld non-programmable financial calculator is required.

How do I book?

Remote bookings can be made via our Customer Support Team and online shop.

Is there an additional cost?

It is the same price to sit our exams remotely as it is at a physical test centre. Our prices can be viewed here .

I have been told I need to complete a system check to confirm my booking. What do this mean?

You may be required you to complete a system check on your testing machine before your booking can be finalised. If you fail to do this with more than four days to go before your exam then you will be considered a no-show. It will be very clear in your booking confirmation email if this applies to you. However, if you are unsure, or you have not received or have misplaced your confirmation email, please contact our Customer Support Team.

Can I transfer my booking from a physical venue?

Yes, and we are waiving our usual transfer fees for requests received up until and including Friday 22 January 2021. After 22 January 2021, you may still transfer your booking. However, fees may apply if there are less than 14 days until your exam. Please refer to the CISI Transfers,Withdrawals and Resits policy for more information.

Can I apply for a reasonable adjustment?

Yes, please apply for reasonable adjustments using the Reasonable Adjustment Policy and Application Form. Please note that some adjustments are not possible given the nature of remote invigilation.

What happens if I am running late, or am ready early?

You will be unable to launch your exam more than 30 minutes early. However, you must launch at least 15 minutes prior to the start time stated in your confirmation email. Failure to do so may result in your booking being cancelled, meaning that you would have to rebook at full cost. Please note that, when you do launch, you may need to wait up to 15 minutes for an invigilator to join you. At peak times, this may take a little longer.

What are the security procedures?

You will be asked to confirm your full name, email address and exam details. You will also be asked to show a valid form of photo ID as listed in the Exam Regulations.

You will then be asked to use your webcam to show your work surface and a 360-degree view of your room.

You may be asked to raise your shirt sleeves above your wrists and show back pockets on trousers. Jewellery, including watches, must be removed. If you wear glasses, you may need to hold these up for inspection. You may be asked to pull back your hair to show nothing is attached to your ear. If you need to wear a hearing aid, please apply for a reasonable adjustment using the Application Form. The CISI Reasonable Adjustment Policy can be found here.

What happens if I experience a technical issue?

If you are having problems downloading the software or launching your exam, please refer to your booking confirmation email, which will contain full instructions and a detailed user guide. The email will also outline who to contact for technical support. If in doubt, please contact our Customer Support Team in the first instance.

What happens if I need help during my exam?

If you require assistance throughout your exam, for example, if you feel unwell, or are experiencing technical difficulties, you will be able to speak to your invigilator out loud or via a webchat. They are then able to pause your exam and assist you if required.

Can I take a break during my exam?

For multiple-choice question exams, breaks are not permitted, so please ensure you use the bathroom beforehand. For narrative exams you are permitted to take one comfort break of up to five minutes.

If you require a planned break for a medical reason, please apply in advance using the Reasonable Adjustment Policy and Application Form.

Can I use scratch paper and a pencil?

For multiple-choice question exams physical note paper is not permitted. This is to protect the exam content. However, there will be an on-screen scratch paper tool for all exams should you need to make notes.

For narrative exams you may bring two sheets of plain A4 scratch paper. There will not be an on-screen scratch paper tool.

When will I receive my result?

For multiple-choice question exams you will see your provisional result on screen at the end of your exam, as well as a simple breakdown of your performance by element. Successful candidates will be able to access their electronic certificate at MyCISI within five working days.

For narrative exams you will be notified of your result on the date published on our website, approximately nine weeks after the examination date. Under no circumstances will results be given over the telephone. Successful exam candidates will be able to view, download and print e-certificates via our secure candidate portal, MyCISI.

Where can I leave feedback about my experience?

Please leave any feedback that you have here. You can expect an acknowledgement email within 2 working days, followed by an initial response to any feedback within 15 working days.

If my exam is terminated due to suspected malpractice, how can I appeal this?

Please refer to the CISI Appeals Policy and Appeals Application Form .